Rock Creek Medispa Policies
We use only the finest professional skincare products to help our clients achieve healthy, beautiful results. These state-of-the-art formulas from leading skincare lines are applied during our spa treatments, and also available for you to use at home to maintain your best complexion.
Our knowledgeable estheticians will work with you to create a customized treatment plan that best supports your individual skincare needs. Whether you are addressing a specific concern such as redness, sun damage, signs of aging or blemishes or simply seeking to reveal your healthiest, most beautiful skin. We’ll be happy to help.
48 Hour Cancellation Policy for Appointments
We understand that changes do happen and we appreciate your advanced notice of a change in your appointment. Should you need to change your schedule, please cancel 48 hours in advance so that we have an opportunity to schedule another client and to avoid a $25.00 no show/cancelation fee during your next visit. Should you have a Monday appointment please call on Friday to cancel so we have the opportunity to fill it. We appreciate your understanding and your help.
Prepaid Packages and Special Pricing
Please note that because of the nature of our prepaid package offerings, no refund will be offered to canceled or no show appointments.
Evening Appointment Policy
Appointments reserved after 4:00PM incure a $10.00 charge in addition to the normal session.
Saturday Appointment Policy
Saturday is limited to appointment only and adheres to the following policy.
Prepaid Saturday Appointments Only – no-show appointments will be charged at full price.